The MCPS team is lead by Sonja from the office in Burford. Sonja, Anne and Amanda are our holiday cottage owners ‘go-to-girls’ for everything from cleaning and maintenance to shopping and property standards.
SONJA has been with Manor Cottages and MCPS since 2012 and it is safe to say that nobody knows the cottages, the cleaners, the owners, the rules and regulations and all the ins and outs of holiday cottage property services better than her.
Sonja is there for the owners of managed properties from beginning to end, offering a concierge style service.
AMANDA is our Head Housekeeper and without her ‘on the ground’, MCPS wouldn’t be the well-oiled machine it is.
Amanda is the day-to-day communicator with our cleaners and cleans the properties herself, so she truly knows what’s what and where in our properties.
ANN is the newest member of the MCPS team but she has ‘hit the ground running’ and is now an integral part of the day-to-day work.
Ann is Danish, has lived in the Cotswolds for 11 years and say that she is going to educate her colleagues on the Danish way to “hygge”.
Holiday cottage property management
No two properties are the same and we assess each individual property to exactly determine what’s needed in terms of equipment, services, general maintenance and upkeep. Click here to read our initial GUIDE TO PROPERTY MANAGEMENT SERVICES and see below our list of basic equipment required for self-catering holiday accommodation. If you have any questions, call Sonja or Ann on 01993 824 252 or drop them a line on email@example.com.
Per personPer unit
Cup and saucer Baking tin /tray
Mug 2-3 tea towels
1 large plate, 1 small plate Biscuit/Cake storage tin
Soup/Cereal bowl Bread/Chopping board
Egg cup Bread bin
Tumbler Bread knife
Wine glass Carving knife, fork and dish
Champagne glass Cutlery box or drawer divider
Knives (table and side) Corkscrew/bottle opener
Forks (table and dessert) Pie dish
Spoons (tea, soup and dessert) Fish slice
Place mat (if no table cloth) Table cloth
Per unit Butter dish
Duster, dustpan and brush Cafetiere/coffee maker or kettle
Broom Casserole dish with lid
Bucket and floor mop Cleaning agents
Frying pans (2) Clothes pegs
Ice tray Condiments set
Iron and ironing board Dish cloths
Ladle Door mat
Measuring jug Mixing bowls (2)
Oven gloves Electric mixer
Potato peeler Sauce pans (small, medium, large)
Vegetable knife Sieve
Sugar bowl tea and dinner service
Tray Vegetable dish (2)
Washing up bowl and brush Water jug
Whisk Wooden spoon
Spare light bulbs Real Christmas tree (from mid December)
Equipment/furnishings for self-catering holiday accommodation
All furniture, mattresses and soft furnishings must comply with current fire, health and safety regulations.
Smoke alarm in all rooms (we advise that you change smoke alarm batteries in November and June) and carbon monoxide in rooms with fireplace/wood burner.
Lounge / Living area
Durable, good standard lounge furniture to accommodate guests equal to the number off bed spaces available.
Wifi (with booster if signal is not strong).
Occasional tables, pictures and ornaments for decoration.
Rugs with anti slip mats on wooden floors.
Good quality lined curtains and / or blinds.
Colour TV with Freeview, Sky / Virgin / BT on demand (all with remotes and detailed instructions).
DVD player and/or iPod docking station (with remote and detailed instructions).
Shelcing/storage with some reading material, books, magazines, DVDs, tourist information.
Fireplace with either working fire, electric, gas or woodburning stove (incl. fireguard for open fires).
Dining table and chairs equal to the number off bed spaces available.
Standard sized beds with mattresses and headboards (in double bedrooms it is ideal to have twin beds that can be bolted together to make double beds.
Pillows and duvets with pillow- and duvet covers (summer and winter weights available.
Matching bed linen and valances where appropriate.
Bedside tables with lamps.
Dressing table, wardobe and/or chest of drawers with mirror, bedroom chair.
A combination of bath and showers (step-in if possible).
Washbasin, WC, towel rails (heather if possible) and shaver points.
Set of towes for each guest.
En-suite bathrooms a real plus.
Good sized cooker or AGA (with good instructions).
Fridge with freezer compartment or separate freezer.
Microwave (with good instructions).
Automatic washing machine and dryer (if possible).
Range of worktops and some storage cupboards.
Patio furniture with chair- and cushion covers and parasol.
Kitchen bins and food/recycle bins.
Miscellaneous information for self-catering holiday accommodation
Guest book and Information folder for guests.
Council refuse dates and spare bin/bags for overflow rubbish.
Locked log storage is a good idea if property has a wood burner.
Emergency phone numbers and addresses for doctors, dentists, vets (if property accepts pets) and hospitals.
Information on bus- and train times, taxi phone numbers, tourist information leaflets, recommended eateries.
Full instructions regarding the operation of all appliances and heating system.
It is a good idea to provide a welcome pack with essentials like bread, milk, eggs, tea, coffee and sugar. It is a good thing to keep in mind that your property must serve as self-catering, it is not a hotel where items are on hand elsewhere.
It is essential that properties are maintained to a consistant and high standard of cleanliness, paying particular attention to kitchens, bathrooms and appliances.
Gardens, pathways and parking areas should be kept neat and attractive.
MANOR COTTAGES PROPERTY SERVICES
Manor Cottages offers holiday property owners a full management service to take care of the day-to-day management of their property throughout the year.
Our comprehensive service includes the provision of changeover cleaning, property maintenance and out of hours emergency cover; all of which help to take the burden out of owning a holiday rental property.
What is included?
Administration of the security deposit (on fully managed properties only) – including informing the customer
when damage is identified and drafting in specialists to rectify damaged / stained carpets, furniture etc.
Arranging maintenance work up to the value of £100 without needing to contact you
Regular property checks throughout the year; especially between lets and during quiet periods
Checking properties with damages deposits within 24 hours of the guests departing
Arranging pre-season and end-of-season deep cleans – recommendations made
Arranging installation of key safe/s at the property (ideally two; one for guests, the other for MC use)
Organising your yearly Portable Appliance Testing (PAT)
If required, arranging your boiler service and Gas Safety landlord’s certificate yearly
If required, arranging installation of alarm and / or AGA servicing
Providing out of office hours emergency cover
Arranging laundry service – collection and drop-off (laundry will be marked discreetly for ID)
Arranging gardening and window cleaning
Arranging domestic refuge collection, depending on circumstances
Replenishing sundries – toilet paper, hand soap, tea, coffee etc
Providing welcome tray – e.g. milk and biscuits / cake – to your specification
Arranging log delivery if required. Replacing light bulbs and batteries when necessary
Creating property information, including instructions for appliances, if required.
What is not included?
Full inventory of the property – this is charged at £14 per hour
Cost of purchases made – including supplies and maintenance services.
Emergency call-out to your property out of hours – this service is charged at £25 per hour
Overflow refuse – a charge will be made for removing excess rubbish from the property
What does it cost?
The full management fee is £10.00/week throughout the entire year, whether or not the property is occupied.
Purchases made by MC on the owner’s behalf will charged at cost at the end of each month. Any oustanding
charges incur a 10% administration fee which will be invoiced to the property owner.
In addition MC can provide a service to prepare the property for Christmas (see detailed notes). This service is
charged at £50.00 plus the cost of purchasing Christmas trees and decorations.