Contact Manor Cottages on 01993 824 252
 

Manor Cottages Property Services (MCPS)

The MCPS team is lead by Sonja from the office in Burford. Sonja, Anne and Amanda are our holiday cottage owners ‘go-to-girls’ for everything  from cleaning and maintenance to shopping and property standards.


Holiday cottage property management

No two properties are the same and we assess each individual property to exactly determine what’s needed in terms of equipment, services, general maintenance and upkeep. Click here to read our initial GUIDE TO PROPERTY MANAGEMENT SERVICES and see below our list of basic equipment required for self-catering holiday accommodation. If you have any questions, call Sonja or Ann on 01993 824 252 or drop them a line on mcps@manorcottages.co.uk.

Per person                                          Per unit

Cup and saucer                                 Baking tin /tray

Mug                                                       2-3 tea towels

1 large plate, 1 small plate           Biscuit/Cake storage tin

Soup/Cereal bowl                            Bread/Chopping board

Egg cup                                                 Bread bin

Tumbler                                               Bread knife

Wine glass                                           Carving knife, fork and dish

Champagne glass                             Cutlery box or drawer divider

Knives (table and side)                   Corkscrew/bottle opener

Forks (table and dessert)              Pie dish

Spoons (tea, soup and dessert)  Fish slice

Place mat (if no table cloth)         Table cloth

Scissors

Per unit                                                Butter dish

Duster, dustpan and brush           Cafetiere/coffee maker or kettle

Broom                                                  Casserole dish with lid

Bucket and floor mop                     Cleaning agents

Frying pans (2)                                   Clothes pegs

Grater                                                   Drainer/collander

Ice tray                                                 Condiments set

Iron and ironing board                   Dish cloths

Ladle                                                     Door mat

Measuring jug                                   Mixing bowls (2)

Oven gloves                                       Electric mixer

Potato peeler                                    Sauce pans (small, medium, large)

Vegetable knife                                Sieve

Sugar bowl                                          tea and dinner service

Teapot                                                  toaster

Tray                                                       Vegetable dish (2)

Washing up bowl and brush        Water jug

Whisk                                                    Wooden spoon

Spare light bulbs                               Real Christmas tree (from mid December)

Christmas lights (December)       Christmas decorations (December)

Equipment/furnishings for self-catering holiday accommodation

All furniture, mattresses and soft furnishings must comply with current fire, health and safety regulations.

Smoke alarm in all rooms (we advise that you change smoke alarm batteries in November and June) and carbon monoxide in rooms with fireplace/wood burner.

Lounge / Living area

Durable, good standard lounge furniture to accommodate guests equal to the number off bed spaces available.

Wifi (with booster if signal is not strong).

Occasional tables, pictures and ornaments for decoration.

Rugs with anti slip mats on wooden floors.

Good quality lined curtains and / or blinds.

Colour TV with Freeview, Sky / Virgin / BT on demand (all with remotes and detailed instructions).

DVD player and/or iPod docking station (with remote and detailed instructions).

Shelcing/storage with some reading material, books, magazines, DVDs, tourist information.

Fireplace with either working fire, electric, gas or woodburning stove (incl. fireguard for open fires).

Dining area

Dining table and chairs equal to the number off bed spaces available.

Bedrooms

Standard sized beds with mattresses and headboards (in double bedrooms it is ideal to have twin beds that can be bolted together to make double beds.

Pillows and duvets with pillow- and duvet covers (summer and winter weights available.

Matching bed linen and valances where appropriate.

Bedside tables with lamps.

Dressing table, wardobe and/or chest of drawers with mirror, bedroom chair.

Bathrooms

A combination of bath and showers (step-in if possible).

Washbasin, WC, towel rails (heather if possible) and shaver points.

Set of towes for each guest.

En-suite bathrooms a real plus.

Kitchens

Good sized cooker or AGA (with good instructions).

Fridge with freezer compartment or separate freezer.

Microwave (with good instructions).

Automatic washing machine and dryer (if possible).

Range of worktops and some storage cupboards.

Exterior

Patio furniture with chair- and cushion covers and parasol.

Kitchen bins and food/recycle bins.

Miscellaneous information for self-catering holiday accommodation

Guest book and Information folder for guests.

Council refuse dates and spare bin/bags for overflow rubbish.

Locked log storage is a good idea if property has a wood burner.

Emergency phone numbers and addresses for doctors, dentists, vets (if property accepts pets) and hospitals.

Information on bus- and train times, taxi phone numbers, tourist information leaflets, recommended eateries.

Full instructions regarding the operation of all appliances and heating system.

It is a good idea to provide a welcome pack with essentials like bread, milk, eggs, tea, coffee and sugar. It is a good thing to keep in mind that your property must serve as self-catering, it is not a hotel where items are on hand elsewhere.

It is essential that properties are maintained to a consistant and high standard of cleanliness, paying particular attention to kitchens, bathrooms and appliances.

Gardens, pathways and parking areas should be kept neat and attractive.

MANOR COTTAGES PROPERTY SERVICES

Manor Cottages offers holiday property owners a full management service to take care of the day-to-day management of their property throughout the year.

Our comprehensive service includes the provision of changeover cleaning, property maintenance and out of hours emergency cover; all of which help to take the burden out of owning a holiday rental property.

What is included?

  • Administration of the security deposit (on fully managed properties only) – including informing the customer

when damage is identified and drafting in specialists to rectify damaged / stained carpets, furniture etc.

  • Arranging maintenance work up to the value of £100 without needing to contact you
  • Regular property checks throughout the year; especially between lets and during quiet periods
  • Checking properties with damages deposits within 24 hours of the guests departing
  • Arranging pre-season and end-of-season deep cleans – recommendations made
  • Arranging installation of key safe/s at the property (ideally two; one for guests, the other for MC use)
  • Organising your yearly Portable Appliance Testing (PAT)
  • If required, arranging your boiler service and Gas Safety landlord’s certificate yearly
  • If required, arranging installation of alarm and / or AGA servicing
  • Providing out of office hours emergency cover
  • Arranging laundry service – collection and drop-off (laundry will be marked discreetly for ID)
  • Arranging gardening and window cleaning
  • Arranging domestic refuge collection, depending on circumstances
  • Replenishing sundries – toilet paper, hand soap, tea, coffee etc
  • Providing welcome tray – e.g. milk and biscuits / cake – to your specification
  • Arranging log delivery if required. Replacing light bulbs and batteries when necessary
  • Creating property information, including instructions for appliances, if required.

What is not included?

  • Full inventory of the property – this is charged at £14 per hour
  • Cost of purchases made – including supplies and maintenance services.
  • Emergency call-out to your property out of hours – this service is charged at £25 per hour
  • Overflow refuse – a charge will be made for removing excess rubbish from the property

What does it cost?

  • The full management fee is £10.00/week throughout the entire year, whether or not the property is occupied.
  • Purchases made by MC on the owner’s behalf will charged at cost at the end of each month. Any oustanding

charges incur a 10% administration fee which will be invoiced to the property owner.

  • In addition MC can provide a service to prepare the property for Christmas (see detailed notes). This service is

charged at £50.00 plus the cost of purchasing Christmas trees and decorations.